Note: This release is in preview. Features described here don’t become generally available until the latest general availability date that Salesforce announces for this release. Before then, and where features are noted as beta, pilot, or developer preview, we can’t guarantee general availability within any particular time frame or at all. Make your purchase decisions only on the basis of generally available products and features.

WorkDemographic

Represents the field values used to specify slices in the workload forecasting and capacity planning. This object is available in API version 49.0 and later.

Supported Calls

create(), delete(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), update(), upsert()

Special Access Rules

The org must have the Workforce Engagement license. To view, create, edit, or delete records, the user must have the Workforce Engagement Analyst permission set.

Fields

Field	Details
Channel	Type string Properties Filter, Group, Nillable, Sort Description The channel value.
CustomWorkType	Type string Properties Filter, Group, Nillable, Sort Description Custom dimension value that the user can define other than the channel, region, and skill dimensions.
GroupIdentifier	Type string Properties Create, Filter, Group, Nillable, Sort Description The group or queue associated to a slice when creating an Omni-based workload.
JobProfileId	Type reference Properties Create, Filter, Group, Nillable, Sort Description The foreign key to the JobProfile object. This is a relationship field. Relationship Name JobProfile Relationship Type Lookup Refers To JobProfile
Region	Type string Properties Filter, Group, Nillable, Sort Description The region value.
ServiceChannelId	Type reference Properties Create, Filter, Group, Nillable, Sort Description The foreign key to the ServiceChannel object. This is a relationship field. Relationship Name ServiceChannel Relationship Type Lookup Refers To ServiceChannel
ServiceTerritoryId	Type reference Properties Create, Filter, Group, Nillable, Sort Description The foreign key to the ServiceTerritory object. This is a relationship field. Relationship Name ServiceTerritory Relationship Type Lookup Refers To ServiceTerritory
SkillSet	Type string Properties Filter, Group, Nillable, Sort Description The skill value.

Object Reference for the Salesforce Platform

WorkDemographic

Supported Calls

Special Access Rules

Fields