Note: This release is in preview. Features described here don’t become generally available until the latest general availability date that Salesforce announces for this release. Before then, and where features are noted as beta, pilot, or developer preview, we can’t guarantee general availability within any particular time frame or at all. Make your purchase decisions only on the basis of generally available products and features.

UserConfigTransferSkill

Represents the association between a Chat configuration and a skill. This association allows users associated with a specific configuration to transfer chats to agents who have that skill.

Supported Calls

create(), delete(), describeSObjects(), query(), retrieve(), update(), upsert()

Fields

Field Name	Details
LiveChatUserConfigId	Type reference Properties Create, Filter, Group, Sort Description The ID of the Chat configuration; agents associated with this configuration can transfer chats to the chat button indicated by the LiveChatButtonId.
SkillId	Type reference Properties Create, Filter, Group, Nillable, Sort Description The ID of the skill group that agents can transfer chats to.

Object Reference for the Salesforce Platform

UserConfigTransferSkill

Supported Calls

Fields