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CaseStatus

Represents the status of a Case, such as New, On Hold, or In Process.

Where possible, we changed noninclusive terms to align with our company value of Equality. Because changing terms in our code can break current implementations, we maintained this object’s name.

Important

Supported Calls

describeSObjects(), query(), retrieve()

Fields

Field	Details
ApiName	Type string Properties Filter, Group, idLookup, Sort Description Uniquely identifies a picklist value so it can be retrieved without using an id or primary label.
IsClosed	Type boolean Properties Defaulted on create, Filter, Group, Sort Description Indicates whether this case status value represents a closed Case (`true`) or not (`false`). Multiple case status values can represent a closed Case.
IsDefault	Type boolean Properties Defaulted on create, Filter, Group, Sort Description Indicates whether this is the default case status value (`true`) or not (`false`) in the picklist.
MasterLabel	Type string Properties Filter, Group, Nillable, Sort Description Label for this case status value. This display value is the internal label that does not get translated.
SortOrder	Type int Properties Filter, Group, Nillable, Sort Description Number used to sort this value in the case status picklist. These numbers are not guaranteed to be sequential, as some previous case status values might have been deleted.

Usage

This object represents a value in the case status picklist. The case status picklist provides additional information about the status of a Case, such as whether a given Status value represents an open or closed case. Query the CaseStatus object to retrieve the set of values in the case status picklist, and then use that information while processing Case records to determine more information about a given case. For example, the application could test whether a given case is open or closed based on its Status value and the value of the IsClosed property in the associated CaseStatus object.

Object Reference for the Salesforce Platform

CaseStatus

Supported Calls

Fields

Usage

See Also