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CallDisposition

Represents a call result value that sales reps select when logging a call. This object is available in API version 47.0 and later.

Supported Calls

describeSObjects(), query(), retrieve()

Special Access Rules

As of Spring ’20 and later, only your Salesforce org's internal users can access this object.

Fields

Field Details
Disposition
Type
string
Properties
Filter, Group, idLookup, Sort
Description
The result of a phone call, such as whether a call was connected or the rep left a voicemail.
DispositionCategoryId
Type
reference
Properties
Filter, Group, Sort
Description
The related call outcome that is used in reports and branching criteria for cadences.