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KnowledgeArticleViewStat

Provides certain statistics related to the number of views for the specified article across all article types. The view count statistics are for published and archived articles only. View counts for draft articles aren’t tracked. This object is read-only and available in API version 20.0 and later.

Knowledge__ViewStat is derived from this object.

Supported Calls

describeSObjects(), query(), retrieve()

Special Access Rules

Knowledge must be enabled in your org. Users must have access to the published and archived versions of an article to retrieve its views. For more information on published and archived article versions, see the PublishStatus field in KnowledgeArticleVersion.

Fields

Field Name	Details
Channel	Type picklist Properties Filter, Group, Restricted picklist, Sort Description The channel where the article is viewed: `AllChannels` for article views across all channels. `App` for the internal Salesforce Knowledge application. `Pkb` for article views in the public knowledge base. `Csp` for Customer Portal. `Prm` for article view in partner portal.
NormalizedScore	Type double Properties Filter, Nillable, Sort Description Article's weighted views in the selected channel. The article with most views has a score of 100. Other article views are then calculated relative to this highest view score. For example, if the best read article has 2000 views and another has 1000. The first one gets a score of 100 while the second gets 50.
ParentId	Type reference Properties Filter, Group, Sort Description ID of the viewed article. This corresponds to a KnowledgeArticle record.
ViewCount	Type int Properties Filter, Group, Sort Description The number of unique views a published or archived article has received in the selected channel. An article with a high number of views may not always have a high normalized score. The normalized score for an article is calculated based on views over time, with more recent views earning a higher score. This field is available in API version 27.0 and later.

Usage

Use this object to query or retrieve certain statistics for article views.

Alternatively, client applications can use the article type API Name followed by __ViewStat to query or retrieve most viewed articles from a specific article type.

SOQL Samples

The following SOQL clause uses KnowledgeArticleViewStat to query all the article views in Salesforce Knowledge and return the related articles:

1SELECT Id, NormalizedScore, Parent.Id 
2        FROM KnowledgeArticleViewStat where Channel = 'App' 
3        ORDER BY NormalizedScore

Use the following clause to restrict your query to Offer articles for the Offer article type:

1SELECT Id, NormalizedScore, Parent.Id 
2        FROM Offer__ViewStat where Channel = 'App' 
3        ORDER BY NormalizedScore

Object Reference for the Salesforce Platform