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QuickTextUsage

Represents the usage of quick text on a record, including which quick text was used, who used it, and how they used it. Quick text is a snippet of text that allows users to send a quick response to a customer. This object is available in API version 47.0 and later.

Supported Calls

describeSObjects(), getDeleted(), getUpdated(), query(), retrieve()

Special Access Rules

This object is always read-only.

Fields

Field	Details
AppContext	Type picklist Properties Filter, Group, Nillable, Restricted picklist, Sort Description Context in which the quick text was used. Possible values are: `Aloha`—Salesforce Classic `Lightning`—Lightning Experience `Unknown`
Channel	Type picklist Properties Filter, Group, Nillable, Restricted picklist, Sort Description The channel in which the quick text was used. Possible values are: `Email` `Event` `Generic` `Internal` `Knowledge` `Live Agent` `Messaging` `Phone` `Portal` `Social` `Task`
FolderId	Type reference Properties Filter, Group, Nillable, Sort Description ID of the folder containing the quick text at the time it was used. This is a relationship field. Relationship Name Folder Relationship Type Lookup Refers To Folder
LaunchSource	Type picklist Properties Filter, Group, Nillable, Restricted picklist, Sort Description How the user started the quick text. Possible values are: `Floater` `Keyboard shortcut` `Macro` `Toolbar`
LoggedTime	Type dateTime Properties Filter, Nillable, Sort Description The time when the quick text was used.
Name	Type string Properties Filter, Group, idLookup, Sort Description Name of the quick text.
OwnerId	Type reference Properties Filter, Group, Sort Description ID of the group or user that owns the quick text. This is a polymorphic relationship field. Relationship Name Owner Relationship Type Lookup Refers To Group, User
QuickTextID	Type reference Properties Filter, Group, Sort Description ID of the quick text. This is a relationship field. Relationship Name QuickText Relationship Type Lookup Refers To QuickText
UserId	Type reference Properties Filter, Group, Nillable, Sort Description ID of the user that used the quick text. This is a relationship field. Relationship Name User Relationship Type Lookup Refers To User

Associated Objects

This object has the following associated objects. Unless noted, they are available in the same API version as this object.

QuickTextUsageChangeEvent (API version 62.0): Change events are available for the object.
QuickTextUsageOwnerSharingRule: Sharing rules are available for the object.
QuickTextUsageShare: Sharing is available for the object.

Object Reference for the Salesforce Platform

QuickTextUsage

Supported Calls

Special Access Rules

Fields

Associated Objects