Note: This release is in preview. Features described here don’t become generally available until the latest general availability date that Salesforce announces for this release. Before then, and where features are noted as beta, pilot, or developer preview, we can’t guarantee general availability within any particular time frame or at all. Make your purchase decisions only on the basis of generally available products and features.

OmniSupervisorConfigQueue

Represents the queues that are visible to the supervisors of a Command Center for Service configuration. The queue, if visible, appears in the Queues Backlog and Assigned Work tabs of Command Center for Service. This object is available in API version 53.0 and later.

Supported Calls

create(), delete(), describeSObjects(), query(), retrieve(), update(), upsert()

Special Access Rules

To access this object, Omni-Channel must be enabled.

Only authenticated internal and external users can access this object.

Fields

Field	Details
OmniSupervisorConfigId	Type reference Properties Create, Filter, Group, Sort Description om A unique identifier for the Command Center for Service configuration. This is a relationship field. Relationship Name OmniSupervisorConfig Relationship Type Lookup Refers To OmniSupervisorConfig
QueueId	Type reference Properties Create, Filter, Group, Nillable, Sort Description A unique identifier for the queue that’s made visible to the supervisors who are assigned to the Command Center for Service configuration. This is a relationship field. Relationship Name Queue Relationship Type Lookup Refers To Group

Object Reference for the Salesforce Platform

OmniSupervisorConfigQueue

Supported Calls

Special Access Rules

Fields