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CaseArticle

Represents the association between a Case and a KnowledgeArticle. This object is available in API version 20.0 and later.

Supported Calls

create(), delete(), describeSObjects(), query(), retrieve()

Special Access Rules

Access to this object is controlled by the parent Case and KnowledgeArticle. However, when querying, access is only controlled by the parent Case.

Customer Portal users can't access this object.

Fields

Field	Details
ArticleLanguage	Type picklist Properties Filter, Restricted picklist Description The language of the article associated with the case.
ArticleVersionNumber	Type int Properties Create, Group, Nillable Description The number assigned to a version of an article. This field is available in API version 24.0 and later.
CaseId	Type reference Properties Create, Filter, Group, Sort Description ID of the Case associated with the KnowledgeArticle.
IsSharedByEmail	Type int Properties Create, Group, Nillable Description Indicates that the article has been shared with the customer through an email.
KnowledgeArticleId	Type reference Properties Create, Filter, Group, Sort Description ID of the KnowledgeArticle associated with the Case.

Usage

This object represents the association of a knowledge article with a Case. An article is associated with a case when it’s relevant to a specific issue, when it helps an agent solve the case, or when the agent sends the article to a customer.

You can use this object to include case-article associations in Apex and Visualforce.

You can't update this object via the API. If you attempt to create a record that matches an existing record, the create request simply returns the existing record.

Object Reference for the Salesforce Platform

CaseArticle

Supported Calls

Special Access Rules

Fields

Usage

See Also