Note: This release is in preview. Features described here don’t become generally available until the latest general availability date that Salesforce announces for this release. Before then, and where features are noted as beta, pilot, or developer preview, we can’t guarantee general availability within any particular time frame or at all. Make your purchase decisions only on the basis of generally available products and features.

SchedulingRule

Represents scheduling rules that are hard constraints in the scheduling logic engine. This object is available in API version 52.0 and later.

Supported Calls

create(), delete(), describeLayout(), describeSObjects(), query(), retrieve(), update(), upsert()

Special Access Rules

The org must have the Workforce Engagement license. To view, create, edit, and delete records, the user needs to have the Workforce Engagement Planner permission set.

Fields

Field	Details
Description	Type textarea Properties Create, Nillable, Update Description The scheduling rule description.
DeveloperName	Type string Properties Create, Filter, Group, Sort, Update Description The developer name value of the record. Only users with View DeveloperName OR View Setup and Configuration permission can view, group, sort, and filter this field. Note
Language	Type picklist Properties Create, Defaulted on create, Filter, Group, Nillable, Restricted picklist, Sort, Update Description The language of the scheduling rule.
MasterLabel	Type string Properties Create, Filter, Group, idLookup, Sort, Update Description The scheduling rule name.
SchedulingCategory	Type picklist Properties Create, Filter, Group, Restricted picklist, Sort Description Shifts. Possible values are: `A`—Appointment `B`—Shift
SchedulingRuleType	Type picklist Properties Create, Filter, Group, Restricted picklist, Sort Description The scheduling rule type. Possible values are: `A`—Active Resources `B`—Match Skills `C`—Availability `LimitNonstandardShifts`—Specifies a rule type that limits how many non-standard shifts can be assigned to each agent. This type is available in API version 54.0 and later. `M`—Match Territory `Q`—Match Queues `RestTimeMinutes`—Specifies a rule type that requires the agent to have a minimum rest time between consecutive shifts. This type is available in API version 56.0 and later. `W`—Work Limit

Object Reference for the Salesforce Platform

SchedulingRule

Supported Calls

Special Access Rules

Fields