Note: This release is in preview. Features described here don’t become generally available until the latest general availability date that Salesforce announces for this release. Before then, and where features are noted as beta, pilot, or developer preview, we can’t guarantee general availability within any particular time frame or at all. Make your purchase decisions only on the basis of generally available products and features.

VoiceCallQualityFeedback

Represents feedback given by a Sales Dialer user about the quality of a VoiceCall .

Supported Calls

describeSObjects(), getDeleted(), getUpdated(), query(), retrieve()

Fields

Field Name	Details
FeedbackText	Type textarea Properties Nillable Description The detailed feedback about a call left by a user.
FeedbackType	Type string Properties Filter, Group, Nillable, Sort Description The feedback category (Call could not connect, Audio lagged, etc.) selected by a user.
OwnerId	Type reference Properties Filter, Group, Sort Description The ID of the user leaving the feedback.
VoiceCallId	Type reference Properties Filter, Group, Sort Description The ID of the related VoiceCall.

Associated Objects

This object has the following associated objects. Unless noted, they are available in the same API version as this object.

VoiceCallQualityFeedbackOwnerSharingRule: Sharing rules are available for the object.
VoiceCallQualityFeedbackShare: Sharing is available for the object.

Object Reference for the Salesforce Platform

VoiceCallQualityFeedback

Supported Calls

Fields

Associated Objects