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ServiceResourceSkill

Represents a skill that a service resource possesses in Field Service and Lightning Scheduler. This object is available in API version 38.0 and later.

Supported Calls

create(), delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), update(), upsert()

Special Access Rules

Field Service must be enabled.

Fields

Field Name	Details
EffectiveEndDate	Type datetime Properties Create, Filter, Nillable, Sort, Update Description The date when the skill expires. For example, if a service resource needs to be re-certified after six months, the end date would be the date their certification expires.
EffectiveStartDate	Type datetime Properties Create, Filter, Sort, Update Description The date when the service resource gains the skill. For example, if the skill represents a certification, the start date would be the date of certification.
LastReferencedDate	Type dateTime Properties Filter, Nillable, Sort Description The date when the resource skill was last modified. Its label in the user interface is Last Modified Date.
LastViewedDate	Type dateTime Properties Filter, Nillable, Sort Description The date when the resource skill was last viewed.
ServiceResourceId	Type reference Properties Create, Filter, Group, Sort Description The service resource who possesses the skill. This is a relationship field. Relationship Name ServiceResource Relationship Type Lookup Refers To ServiceResource
SkillId	Type reference Properties Create, Filter, Group, Sort, Update Description The skill the service resource possesses. This is a relationship field. Relationship Name Skill Relationship Type Lookup Refers To Skill
SkillLevel	Type double Properties Create, Defaulted on create, Filter, Nillable, Sort, Update Description The service resource’s skill level. Skill level can range from zero to 99.99.
SkillNumber	Type string Properties Autonumber, Defaulted on create, Filter, idLookup, Sort Description An auto-generated number identifying the resource skill assignment.

Usage

You can assign skills to all service resources in your org to indicate their certifications and areas of expertise, and specify each resource’s skill level from 0 to 99.99. For example, you can assign Maria the “Welding” skill, level 50.

If you intend to use the skills feature, determine which skills you want to track and how skill level should be determined. For example, you may want the skill level to reflect years of experience, certification levels, or license classes.

Associated Objects

This object has the following associated objects. Unless noted, they are available in the same API version as this object.

ServiceResourceSkillChangeEvent (API version 54.0): Change events are available for the object.

ServiceResourceSkillFeed: Feed tracking is available for the object.
ServiceResourceSkillHistory: History is available for tracked fields of the object.

Object Reference for the Salesforce Platform