Note: This release is in preview. Features described here don’t become generally available until the latest general availability date that Salesforce announces for this release. Before then, and where features are noted as beta, pilot, or developer preview, we can’t guarantee general availability within any particular time frame or at all. Make your purchase decisions only on the basis of generally available products and features.

ServiceResourcePreference

Represents the service resource scheduling preferences that are considered as a business objective in the scheduling logic engine. This object is available in API version 52.0 and later.

Supported Calls

create(), delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), update(), upsert()

Special Access Rules

The org must have the Workforce Engagement license. To view, create, edit, and delete records, the user must have the Workforce Engagement Agent or Workforce Engagement Planner permission set.

Fields

Field	Details
EndDate	Type date Properties Create, Filter, Group, Nillable, Sort, Update Description The end date period that this preference is effective.
LastReferencedDate	Type dateTime Properties Filter, Nillable, Sort Description The date when the service resource preference was last modified. Its label in the user interface is Last Modified Date.
LastViewedDate	Type dateTime Properties Filter, Nillable, Sort Description The date when the service resource preference was last viewed.
Name	Type string Properties Autonumber, Defaulted on create, Filter, idLookup, Sort Description The service resource preference record name.
OperatingHoursId	Type reference Properties Create, Filter, Group, Sort, Update Description The operating hours associated with the service resource preference. This is a relationship field. Relationship Name OperatingHours Relationship Type Lookup Refers To OperatingHours
OwnerId	Type reference Properties Create, Defaulted on create, Filter, Group, Sort, Update Description The owner of the service resource preference. This is a polymorphic relationship field. Relationship Name Owner Relationship Type Lookup Refers To Group, User
ServiceResourceId	Type reference Properties Create, Filter, Group, Sort, Update Description The service resource associated with the service resource preference. This is a relationship field. Relationship Name ServiceResource Relationship Type Lookup Refers To ServiceResource
StartDate	Type date Properties Create, Filter, Group, Sort, Update Description The start date period that this preference is effective.

Object Reference for the Salesforce Platform

ServiceResourcePreference

Supported Calls

Special Access Rules

Fields