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KnowledgeArticleFeedback

Represents information about feedback from users on Knowledge articles and details about assignment of feedback to the article owner or team to take action. This object is available in API version 64.0 and later.

Where possible, we changed noninclusive terms to align with our company value of Equality. We maintained certain terms to avoid any effect on customer implementations.

Important

Supported Calls

describeSObjects(), query(), retrieve(), delete(), update()

A KnowledgeArticleFeedback record is created only when a user submits ‌feedback.

Note

Special Access Rules

Knowledge must be enabled in your org. A user must have the View Articles permission enabled. Salesforce Knowledge users, unlike customer and partner users, must also be granted the Knowledge User feature license. Knowledge Article Feedback Org Preference should also be enabled.

Fields

Field Name	Details
AssignedToId	Type reference Properties Filter, Group, Nillable, Sort, Update Description The queue name or user ID of the feedback assignee, who reviews and takes action on the feedback. This field is a polymorphic relationship field. Relationship Name AssignedTo Refers To Queue, User
FeedbackResponseId	Type reference Properties Filter, Group, Sort Description The unique ID of the feedback response associated with the feedback record. This field is a relationship field. Relationship Name FeedbackResponse Refers To SurveyResponse
FeedbackSource	Type picklist Properties Filter, Group, Restricted picklist, Sort Description The source of feedback. Possible values are: `Internal` `Community`
FeedbackSubmitterId	Type reference Properties Filter, Group, Sort Description The ID of the user who submitted feedback. This field is a relationship field. Relationship Name FeedbackSubmitter Refers To User
IsLiked	Type boolean Properties Defaulted on create, Filter, Group, Sort Description The answer to the Article Liked question in the feedback form. The default value is false
KnowledgeArticle	Type string Properties Filter, Group, Sort Description The ID of the article associated with the feedback response.
KnowledgeArticleUrl	Type url Properties Filter, Sort Description The URL of the article version associated with the feedback response.
KnowledgeArticleVersion	Type string Properties Filter, Group, idLookup, Sort Description The version of the article associated with the feedback response.
KnowledgeArticleVersionTitle	Type string Properties Filter, Group, Nillable, Sort Description The title of the article version associated with the feedback response.
LastReferencedDate	Type dateTime Properties Filter, Nillable, Sort Description The date when the feedback record was last accessed or referenced.
LastViewedDate	Type dateTime Properties Filter, Nillable, Sort Description The date when the feedback record was last viewed.
LinkedArticleEntityId	Type reference Properties Filter, Group, Nillable, Sort Description Internal entity that links a Knowledge article version and survey invitation. This field is a relationship field. Relationship Name LinkedArticleEntity Refers To LinkedArticle
Name	Type string Properties Autonumber, Defaulted on create, Filter, idLookup, Sort Description A unique name automatically assigned to the Knowledge article feedback when it's created. You can't change the format or value of this field.
OwnerId	Type reference Properties Filter, Group, Sort, Update Description The user ID of the article feedback owner. This field is a polymorphic relationship field. Relationship Name Owner Refers To Group, User
ReviewActionTaken	Type picklist Properties Filter, Group, Sort, Nillable, Update Description The review action taken to address the feedback. You can configure the possible values for this picklist field.
ReviewComment	Type textArea Properties Filter, Nillable, Sort, Update Description The review comment provided by the feedback assignee. This is optional. The maximum length is 1,212 characters.
ReviewCompletionDate	Type dateTime Properties Filter, Nillable, Sort, Update Description The date when the review was completed.
ReviewDueDate	Type dateTime Properties Filter, Nillable, Sort, Update Description The due date for completing the feedback review.
ReviewStatus	Type picklist Properties Filter, Group, Sort, Nillable, Update Description The review status of the feedback. You can configure the possible values for this picklist field.

Usage

Use this object to query, retrieve, or search for article feedback based on your access level to the articles. You can filter feedback records by Knowledge article, article version, or other criteria.

SOQL Samples

The SOQL clause queries KnowledgeArticleFeedback records which aren't reviewed.

1SELECT FeedbackResponseId, IsLiked, KnowledgeArticleVersion
2FROM KnowledgeArticleFeedback
3WHERE ReviewCompletionDate = NULL

The SOQL clause queries KnowledgeArticleFeedback records for a specific article version.

1SELECT FeedbackResponseId, IsLiked, KnowledgeArticleVersion, AssignedToId, ReviewStatus
2FROM KnowledgeArticleFeedback
3WHERE KnowledgeArticleVersion = 'ka0SG00000KSjjRYAT'

Object Reference for the Salesforce Platform