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CallCtrAgentFavTrfrDest

Represents a transfer destination that has been marked (starred) as a favorite in the Omni-Channel softphone by a contact center agent for voice call transfers. This object is available in API version 55.0 and later.

To see a list of transfer destinations that have been marked as favorites in the Omni-Channel softphone, add a participant to the call, click the Phone tab, and select Favorite from the Filter dropdown menu. Examples of transfer destination types include agents, contacts, directories, flows, and queues.

Supported Calls

create(), delete(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), undelete(), update(), upsert()

Fields

Field	Details
AgentId	Type reference Properties Create, Filter, Group, Sort, Update Description The unique ID of the contact center agent who marked the transfer destination as a favorite. This field is a relationship field. Relationship Name Agent Relationship Type Lookup Refers To User
CallCenterId	Type reference Properties Create, Filter, Group, Nillable, Sort, Update Description The unique ID of the contact center from where the agent starred the transfer destination as a favorite. This field is a relationship field. Relationship Name CallCenter Relationship Type Lookup Refers To CallCenter
Name	Type string Properties Create, Filter, Group, idLookup, Sort, Update Description The name of the transfer destination record that’s marked as a favorite.
OwnerId	Type reference Properties Create, Defaulted on create, Filter, Group, Sort, Update Description The unique ID of the user who owns this object. This field is a polymorphic relationship field. Relationship Name Owner Relationship Type Lookup Refers To Group, User
TransferDestination	Type string Properties Create, Filter, Group, Sort, Update Description The unique ID of the transfer destination that’s marked as a favorite. This is an external ID.

Object Reference for the Salesforce Platform

CallCtrAgentFavTrfrDest

Supported Calls

Fields