Note: This release is in preview. Features described here don’t become generally available until the latest general availability date that Salesforce announces for this release. Before then, and where features are noted as beta, pilot, or developer preview, we can’t guarantee general availability within any particular time frame or at all. Make your purchase decisions only on the basis of generally available products and features.

AssignmentRule

Represents an assignment rule associated with a Case or Lead.

Supported Calls

describeSObjects(), query(), retrieve(), search()

Special Access Rules

This object is read only. Assignment rules are created, configured, and deleted in the user interface.
Customer Portal users can’t access this object.

Fields

Field	Details
Active	Type boolean Properties Defaulted on create, Filter, Group, Sort Description Indicates whether this assignment rule is active (`true`) or not (`false`).
Name	Type string Properties Filter, Group, Nillable, Sort Description Name of this assignment rule.
SobjectType	Type picklist Properties Filter, Group, Nillable, Restricted picklist, Sort Description Type of assignment rule—Case or Lead.

Usage

Before creating or updating a new Case or Lead, a client application can query (by name) the AssignmentRule to obtain the ID of the assignment rule to use, and then assign that ID to the assignmentRuleId field of the AssignmentRuleHeader. The AssignmentRuleHeader can be set using either SOAP API or REST API.

Assignment rules can also be specified when creating or upserting Case or Lead objects via the Bulk API or the Bulk 2.0 API.

Object Reference for the Salesforce Platform

AssignmentRule

Supported Calls

Special Access Rules

Fields

Usage

See Also