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ServiceChannelStatus

Represents the status that’s associated with a specific service channel. This object is available in API version 32.0 and later.

Supported Calls

create(), delete(), query(), update(), retrieve()

Special Access Rules

To access this object, Omni-Channel must be enabled.

As of Spring ’20 and later, only authenticated internal and external users can access this object.

Fields

Field	Details
ServiceChannelId	Type reference Properties Create, Filter, Group, Sort Description The ID of the service channel.
ServicePresenceStatusId	Type reference Properties Create, Filter, Group, Nillable, Sort Description The ID of the presence status that’s associated with the service channel that’s specified by the ServicePresenceChannelId.

Object Reference for the Salesforce Platform

ServiceChannelStatus

Supported Calls

Special Access Rules

Fields