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RecommendationResponse

Represents the user responses to a presented offer or recommendation for Einstein Next Best Action. This object is available in API version 51.0 and later.

Supported Calls

create(), delete(), describeSObjects(), getDeleted(), getUpdated() query(), retrieve(),

Special Access Rules

You must have one of these user permissions to read, delete, or update recommendation responses:

Modify All Data
Manage Next Best Action Recommendations
Manage Next Best Action Strategies

Fields

Field	Details
ActionReference	Type string Properties Create, Filter, Group, Nillable, Sort Description The full name of an action flow at the time of the response. The full name includes the action’s namespace.
ContextRecord	Type string Properties Create, Filter, Group, Nillable, Sort Description The ID of context record that contains the Einstein Next Best Action component. For example, if the Einstein Next Best Action component is on a case record the ContextRecord is the ID of the case record.
ContextRecordName	Type string Properties Filter, Group, Nillable, Sort Description The name of the context record.
ContextRecordType	Type string Properties Filter, Group, Nillable, Sort Description The name of the object that’s associated with the value stored in the ContextRecord field. For example, Account, Case, or Contact.
NetworkId	Type reference Properties Create, Filter, Group, Nillable, Sort Description ID of the Experience Cloud site associated with the recommendation (if applicable). This is a relationship field. Relationship Name Network Relationship Type Lookup Refers To Network
OnBehalfOf	Type string Properties Create, Filter, Group, idLookup, Sort Description The user ID or record that is indirectly reacting to the recommendation.
OnBehalfOfName	Type string Properties Filter, Group, Sort Description Name of the value stored for OnBehalfOf at time of response.
OnBehalfOfType	Type string Properties Filter, Group, Nillable, Sort Description The name of the object that’s associated with the value stored in the OnBehalfOf field. For example, Account, Case, or Contact.
RecommendationKey	Type string Properties Create, Filter, Group, Sort Description RecommendationId if available, otherwise a generated string that represents the recommendation name.
RecommendationName	Type string Properties Create, Filter, Group, Nillable, Sort Description Name of the recommendation returned from the recommendation strategy.
RecommendationType	Type string Properties Create, Filter, Group, Sort Description Object type of the recommendation. It can be Recommendation or any object type mapped to the Recommendation object. For example, if you map Product to Recommendation, the RecommendationType is Product.
Response	Type picklist Properties Create, Filter, Group, Restricted picklist, Sort Description The user’s response to the recommendation. Possible values are: `Accepted` `Rejected`
StrategyReference	Type string Properties Create, Filter, Group, Sort Description The full name of a recommendation strategy flow at the time of the response. The response is formatted as `namespace` underscore `prefix` double underscore `flowname`, such as `namespace_prefix__flowname`.
StrategyVersion	Type string Properties Filter, Group, Sort Description The recommendation strategy version that’s active at the time of the response.

Usage

The RecommendationResponse object can’t be customized with additional fields.

Object Reference for the Salesforce Platform

RecommendationResponse

Supported Calls

Special Access Rules

Fields

Usage