Note: This release is in preview. Features described here don’t become generally available until the latest general availability date that Salesforce announces for this release. Before then, and where features are noted as beta, pilot, or developer preview, we can’t guarantee general availability within any particular time frame or at all. Make your purchase decisions only on the basis of generally available products and features.

SchedulingObjective

Represents business goals that the scheduling tools consider. This object is available in API version 53.0 and later.

Supported Calls

create(), delete(), describeLayout(), describeSObjects(), query(), retrieve(), update(), upsert()

Special Access Rules

The org must have the Workforce Engagement license. To view, create, edit, and delete records, the user needs to have the Workforce Engagement Planner permission set.

Fields

Field	Details
Description	Type textarea Properties Create, Nillable, Update Description The scheduling objective description.
DeveloperName	Type string Properties Create, Filter, Group, Sort, Update Description The developer name of the record. Only users with View DeveloperName OR View Setup and Configuration permission can view, group, sort, and filter this field. Note
Language	Type picklist Properties Create, Defaulted on create, Filter, Group, Nillable, Restricted picklist, Sort, Update Description Possible values are the supported languages for Workforce Engagement.
MasterLabel	Type string Properties Create, Filter, Group, idLookup, Sort, Update Description The scheduling objective name.
SchedulingCategory	Type picklist Properties Create, Filter, Group, Restricted picklist, Sort Description The record that the scheduling objective applies to. Possible values are: `A`—Appointment `B`—Shift
SchedulingObjectiveType	Type picklist Properties Create, Filter, Group, Restricted picklist, Sort Description The type of scheduling objective. Possible values are: `AgentPreference`—Scheduling tools consider agents’ service resource preferences. In the UI, this value appears as Maximized Preferences. `BalanceNonStandardShifts`—Scheduling tools balance the number of shifts across available agents within a time period. `BalanceShifts`—Scheduling tools balance the number of non-standard shifts across available agents within a time period.

Object Reference for the Salesforce Platform

SchedulingObjective

Supported Calls

Special Access Rules

Fields