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SchedulingAdherenceDetail

Represents the breakdown of daily shift adherence data by agent status. This object is available in API version 54.0 and later.

Supported Calls

create(), delete(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), undelete(), update(), upsert()

Special Access Rules

The org requires a Workforce Engagement license, and both Workforce Engagement and Omni-Channel must be enabled. The user requires the Workforce Engagement Planner or Workforce Engagement Admin permission set.

Fields

Field	Details
IsShrinkage	Type boolean Properties Create, Defaulted on create, Filter, Group, Sort, Update Description Indicates if the linked status is considered as shrinkage time (`true`) or not (`false`). Shrinkage time is time, such as breaks, when an agent doesn’t receive work. The default value is `false`.
Name	Type string Properties Autonumber, Defaulted on create, Filter, idLookup, Sort Description A number that identifies this detail record.
SchedulingAdherenceSummaryId	Type reference Properties Create, Filter, Group, Sort Description The ID of the Scheduling Adherence Summary. This is a relationship field. Relationship Name SchedulingAdherenceSummary Relationship Type Lookup Refers To SchedulingAdherenceSummary
StatusId	Type reference Properties Create, Filter, Group, Nillable, Sort, Update Description The ID of the agent status represented by this detail record. This is a relationship field. Relationship Name Status Relationship Type Lookup Refers To ServicePresenceStatus
StatusName	Type string Properties Filter, Group, Nillable, Sort Description The name of the agent status represented by this detail record.
TotalStatusMinutes	Type int Properties Create, Defaulted on create, Filter, Group, Sort, Update Description Total minutes that the agent was present with this status.

Object Reference for the Salesforce Platform

SchedulingAdherenceDetail

Supported Calls

Special Access Rules

Fields