Note: This release is in preview. Features described here don’t become generally available until the latest general availability date that Salesforce announces for this release. Before then, and where features are noted as beta, pilot, or developer preview, we can’t guarantee general availability within any particular time frame or at all. Make your purchase decisions only on the basis of generally available products and features.

LiveChatTranscriptSkill

Represents a join between LiveChatTranscript and Skill. This object is available in API version 25.0 and later.

Supported Calls

create(), delete(), getDeleted(), getUpdated(), query(), retrieve(), undelete(), update()

Fields

Field Name	Details
Name	Type string Properties Autonumber, Defaulted on create, Filter, idLookup, Sort Description The name of the transcript.
SkillId	Type reference Properties Create, Filter, Group, Nillable, Sort Description The record ID of the skill.
TranscriptId	Type reference Properties Create, Filter, Group, Sort Description The record ID of the transcript.

Usage

Use this object to assign a specific skill to a specific transcript for multi-skill routing.

Object Reference for the Salesforce Platform

LiveChatTranscriptSkill

Supported Calls

Fields

Usage