Note: This release is in preview. Features described here don’t become generally available until the latest general availability date that Salesforce announces for this release. Before then, and where features are noted as beta, pilot, or developer preview, we can’t guarantee general availability within any particular time frame or at all. Make your purchase decisions only on the basis of generally available products and features.

Participant

Represents a participant in a ConversationParticipant. An existing or new Participant is referenced each time a new ConversationParticipant is created. This object is available in API version 57.0 and later.

This object is available for Einstein Conversation Insights customers whose data is stored natively on the Salesforce Platform. If you turned on Einstein Conversation Insights for the first time starting in Spring ’26, this object is available to query and access using Salesforce tools. For existing ECI customers, data migration and access to related Salesforce Platform objects is scheduled to begin in Summer ’26.

Note

Supported Calls

describeSObjects(), query(), retrieve()

Fields

Field	Details
ParticipantAppType	Type string Properties Filter, Group, idLookup, Sort Description The type of app used by the participant, such as messaging, chatbot, live_message, agent.
ParticipantRole	Type string Properties Filter, Group, Nillable, Sort Description The role of this participant in the conversation, such as System, Agent, Chatbot, EndUser, Supervisor, or Router.
ParticipantSubject	Type string Properties Filter, Group, Nillable, Sort Description The subject of this participant in the conversation.

Object Reference for the Salesforce Platform

Participant

Supported Calls

Fields