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VoiceCoaching

Represents a call that is using call monitoring.

Supported Calls

describeSObjects(), getDeleted(), getUpdated(), query(), retrieve()

Special Access Rules

As of Spring ’20 and later, only your Salesforce org's internal users can access this object.

Fields

Field Name Details
OwnerId
Type
reference
Properties
Filter, Group, Sort
Description
The ID of the manager monitoring the call.
RelatedRecordId
Type
reference
Properties
Filter, Group, Nillable, Sort
Description
The ID of the call list owner.
TraineeId
Type
reference
Properties
Filter, Group, Sort, Unique
Description
The ID of the call list owner.

Associated Objects

This object has the following associated objects. Unless noted, they are available in the same API version as this object.

VoiceCoachingOwnerSharingRule
Sharing rules are available for the object.
VoiceCoachingShare
Sharing is available for the object.