Salesforce Console Developer Guide
jNote: This release is in preview. Features described here don’t become generally available until the latest general availability date that Salesforce announces for this release. Before then, and where features are noted as beta, pilot, or developer preview, we can’t guarantee general availability within any particular time frame or at all. Make your purchase decisions only on the basis of generally available products and features.
onChatCriticalWaitState()
Registers a function to call when a chat becomes critical to answer or a waiting chat
is answered. Available in API version 29.0 or
later.
Syntax
1sforce.console.chat.onChatCanceled(chatKey:String, callback:Function)Arguments
| Name | Type | Description |
|---|---|---|
| chatKey | String | The chatKey associated with the chat for which the critical wait state has changed. |
| callback | function | JavaScript method called upon completion of the method. |
Sample Code–Visualforce
1<apex:page >
2 <apex:includeScript value="/support/console/68.0/integration.js"/>
3 <script type="text/javascript">
4 var eventHandler = function (result) {
5 alert('This chat has reached a critical wait');
6 }
7 //Get the value for 'myChatKey' from the sforce.console.chat.getDetailsByPrimaryTabId() or other chat methods.
8 //These values are for example purposes only
9 var chatKey = 'myChatKey';
10 sforce.console.chat.onChatCriticalWaitState(chatKey, eventHandler);
11 </script>
12</apex:page>