Salesforce Console Developer Guide

Salesforce Console Developer Guide
Lightning Console API
Salesforce Classic API
When to Use the Salesforce Console Integration Toolkit
Salesforce Console Integration Toolkit Support Policy
Change a Visualforce Page by Using the Salesforce Console Integration Toolkit
Working with the Salesforce Console Integration Toolkit
Methods
Methods for Primary Tabs and Subtabs
Methods for Navigation Tabs
Methods for Computer-Telephony Integration (CTI)
Methods for Application-Level Custom Console Components
Methods for Push Notifications
Methods for Console Events
Methods for Chat
Methods for Omni-Channel
acceptAgentWork
closeAgentWork
declineAgentWork
getAgentWorks
getAgentWorkload
getServicePresenceStatusChannels
getServicePresenceStatusId
login
logout
setServicePresenceStatus
Methods for Omni-Channel Console Events
Other Resources
PDF

Note: This release is in preview. Features described here don’t become generally available until the latest general availability date that Salesforce announces for this release. Before then, and where features are noted as beta, pilot, or developer preview, we can’t guarantee general availability within any particular time frame or at all. Make your purchase decisions only on the basis of generally available products and features.

Methods for Omni-Channel

Omni-Channel is a comprehensive customer service solution that lets your call center route any type of incoming work item—including cases, chats, phone calls, or leads—to the most qualified, available agents in your organization. Omni-Channel provides a customizable customer service solution that integrates seamlessly into the Salesforce console and benefits your customers and support agents.

For more information on Omni-Channel, see Set Up Omni-Channel.