Salesforce Console Developer Guide

Salesforce Console Developer Guide
Lightning Console API
Salesforce Classic API
When to Use the Salesforce Console Integration Toolkit
Salesforce Console Integration Toolkit Support Policy
Change a Visualforce Page by Using the Salesforce Console Integration Toolkit
Working with the Salesforce Console Integration Toolkit
Methods
Methods for Primary Tabs and Subtabs
Methods for Navigation Tabs
Methods for Computer-Telephony Integration (CTI)
fireOnCallBegin()
fireOnCallEnd()
fireOnCallLogSaved()
getCallAttachedData()
getCallObjectIds()
onCallBegin()
onCallEnd()
onCallLogSaved()
onSendCTIMessage()
sendCTIMessage()
setCallAttachedData()
setCallObjectIds()
Methods for Application-Level Custom Console Components
Methods for Push Notifications
Methods for Console Events
Methods for Chat
Methods for Omni-Channel
Other Resources
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Note: This release is in preview. Features described here don’t become generally available until the latest general availability date that Salesforce announces for this release. Before then, and where features are noted as beta, pilot, or developer preview, we can’t guarantee general availability within any particular time frame or at all. Make your purchase decisions only on the basis of generally available products and features.

Methods for Computer-Telephony Integration (CTI)

Salesforce Call Center seamlessly integrates Salesforce with Computer-Telephony Integration systems. Developers create a CTI system with and console users access telephony features through a softphone, which is a call-control tool that appears in the footer of a console.