onChatCriticalWaitState()

Usage

Registers a function to call when a chat becomes critical to answer or a waiting chat is answered. Available in API version 29.0 or later.

Syntax

1sforce.console.chat.onChatCanceled(chatKey:String, callback:Function)

Arguments

Name	Type	Description
chatKey	String	The chatKey associated with the chat for which the critical wait state has changed.
callback	function	JavaScript method called upon completion of the method.

Sample Code–Visualforce

1swfobject.registerObject("clippy.codeblock-1", "9");<apex:page >
2    <apex:includeScript value="/support/console/29.0/integration.js"/>
3    <script type="text/javascript">
4        var eventHandler = function (result) {
5            alert('This chat has reached a critical wait');
6        }
7        //Get the value for 'myChatKey' from the sforce.console.chat.getDetailsByPrimaryTabId() or other chat methods. 
8        //These values are for example purposes only
9        var chatKey = 'myChatKey';
10        sforce.console.chat.onChatCriticalWaitState(chatKey, eventHandler);
11    </script>
12</apex:page>
13
14

Response

This method is asynchronous so it returns its response in an object in a callback method. The response object contains the following properties:

Name	Type	Description
state	Boolean	Indicates whether the chat is in critical wait state (`true`) or not (`false`).

Salesforce Console Integration Toolkit Developer's Guide