Salesforce Console Developer Guide
jNote: This release is in preview. Features described here don’t become generally available until the latest general availability date that Salesforce announces for this release. Before then, and where features are noted as beta, pilot, or developer preview, we can’t guarantee general availability within any particular time frame or at all. Make your purchase decisions only on the basis of generally available products and features.
getChatRequests()
Returns the chat keys of the chat requests that have been assigned to an agent. Available in API version 29.0 or
later.
Syntax
1sforce.console.chat.getChatRequests(callback:Function)Arguments
| Name | Type | Description |
|---|---|---|
| callback | function | JavaScript method called upon completion of the method. |
Sample Code–Visualforce
1<apex:page>
2 <apex:includeScript value="/support/console/68.0/integration.js"/>
3 <a href="#" onClick="testGetChatRequests();return false;">Get Chat Requests</a>
4
5 <script type="text/javascript">
6 function testGetChatRequests() {
7 sforce.console.chat.getChatRequests(function(result) {
8 if (result.success) {
9 alert('Number of Chat Requests ' + result.chatKey.length);
10 } else {
11 alert('getChatRequests has failed');
12 }
13 });
14 }
15 </script>
16</apex:page>Response
This method is asynchronous so it returns its response in an object in a callback method. The response object contains the following properties:
| Name | Type | Description |
|---|---|---|
| chatKey | Array | Array of chatKey values, one for each of the current chat requests. |
| success | Boolean | true if getting chat requests was successful; false if getting chat requests wasn’t successful. |