Salesforce Console Developer Guide
jNote: This release is in preview. Features described here don’t become generally available until the latest general availability date that Salesforce announces for this release. Before then, and where features are noted as beta, pilot, or developer preview, we can’t guarantee general availability within any particular time frame or at all. Make your purchase decisions only on the basis of generally available products and features.
acceptChat()
Accepts a chat request. Available in API version 29.0 or
later.
This method isn't supported with Omni-Channel in API version
37.0 or later.
Syntax
1sforce.console.chat.acceptChat(chatKey:String, (optional)callback:Function)Arguments
| Name | Type | Description |
|---|---|---|
| chatKey | String | The chat key for the chat request you wish to accept. |
| callback | function | JavaScript method called upon completion of the method. |
Sample Code–Visualforce
1<apex:page>
2 <apex:includeScript value="/support/console/68.0/integration.js"/>
3 <a href="#" onClick="testAcceptChat();return false;">Accept Chat</a>
4
5 <script type="text/javascript">
6 function testAcceptChat() {
7 //Get the value for 'myChatKey'from the getChatRequests() or onChatRequested() methods.
8 //These values are for example purposes only
9 var chatKey = 'myChatKey';
10 sforce.console.chat.acceptChat(chatKey, acceptSuccess);
11 }
12
13 function acceptSuccess(result) {
14 //Report whether accepting the chat was succesful
15 if (result.success == true) {
16 alert('Accepting the chat was successful');
17 } else {
18 alert('Accepting the chat was not successful');
19 }
20 };
21 </script>
22</apex:page>