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WorkSkillRouting

Represents a setup object that stores a set of WorkSkillRoutingAttribute objects used to route a work item to an agent who has the skills necessary to take the work. Available in API version 46.0 and later.

Supported SOAP Calls

create(), delete(), describeSObjects(), query(), retrieve(), update(), upsert()

Supported REST HTTP Methods

DELETE, GET, PATCH, POST

Limitations

SOQL Limitations

SOSL Limitations

Fields

Field	Details
DeveloperName	Type string Properties Filter, Group, Sort Description The developer name for the WorkSkillRouting. Only users with View DeveloperName OR View Setup and Configuration permission can view, group, sort, and filter this field. Note
FullName	Type string Properties Create, Group, Nillable Description The full name of the associated metadata type in Metadata API.
IsActive	Type boolean Properties Defaulted on create, Filter, Group, Sort Description Indicates whether assignment rules are active and can be evaluated.
Language	Type picklist Properties Defaulted on create, Filter, Group, Nillable, Restricted picklist, Sort Description The language in the user’s personal settings.
MasterLabel	Type string Properties Filter, Group, Sort Description Master label for this object. This display value is the internal label that is not translated.
Metadata	Type mns:WorkSkillRouting Properties Create, Nillable, Update Description The associated metadata type in Metadata API.
RelatedEntity	Type picklist Properties Filter, Group, Restricted picklist, Sort, Unique Description Type of Salesforce object that the attributes are associated with.

Tooling API

WorkSkillRouting

Supported SOAP Calls

Supported REST HTTP Methods

Limitations

Fields