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PresenceDeclineReason

Represents the reason an agent can select when declining an Omni-Channel work request. This object is available in API version 65.0 and later.

Supported SOAP API Calls

create(), delete(), describeSObjects(), query(), retrieve(), update(), upsert()

Supported REST API Methods

DELETE, GET, HEAD, PATCH, POST, Query

Special Access Rules

Available only if Omni-Channel is enabled in your org.

Fields

Field	Details
DeveloperName	Type string Properties Create, Filter, Group, Sort, Update Description The unique name of the object in the API.
Language	Type picklist Properties Create, Defaulted on create, Filter, Group, Nillable, Restricted picklist, Sort, Update Description The language of the presence decline reason.
MasterLabel	Type string Properties Create, Filter, Group, Sort, Update Description The label of the presence decline reason.

Tooling API

PresenceDeclineReason

Supported SOAP API Calls

Supported REST API Methods

Special Access Rules

Fields