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VoiceTelephonyDefinition

Represents the org-level voice telephony configuration for Agentforce Contact Center, including the dialing prefix, dialing region, default caller ID, and pre-dial flow used when placing outbound calls. This object is available in API version 68.0 and later.

Supported Calls

create(), delete(), describeSObjects(), query(), retrieve(), update(), upsert()

Special Access Rules

To access this object, enable Agentforce Contact Center Admin (Salesforce Voice) permission set.

Fields

Field	Details
DefaultCallerIdentifier	Type string Properties Create, Filter, Group, Nillable, Sort, Update Description Caller ID displayed on outbound calls placed with this configuration.
Description	Type string Properties Create, Filter, Group, Nillable, Sort, Update Description Purpose and scope of the voice telephony configuration.
DeveloperName	Type string Properties Create, Filter, Group, Sort, Update Description Unique name of the object in the API.
DialingPrefix	Type string Properties Create, Filter, Group, Nillable, Sort, Update Description Dialing prefix prepended to outbound phone numbers for the telephony configuration.
DialingRegion	Type string Properties Create, Filter, Group, Nillable, Sort, Update Description Dialing region associated with the telephony configuration, used to determine routing and number formatting.
Language	Type picklist Properties Create, Defaulted on create, Filter, Group, Nillable, Restricted picklist, Sort, Update Description Language of the `MasterLabel`.
MasterLabel	Type string Properties Create, Filter, Group, Sort, Update Description User interface name of the voice telephony configuration.
PreDialFlowId	Type reference Properties Create, Filter, Group, Nillable, Sort, Update Description ID of the flow executed before an outbound call is placed using the voice telephony configuration. This field is a relationship field. Relationship Name PreDialFlow Refers To FlowDefinition

Tooling API

VoiceTelephonyDefinition

Supported Calls

Special Access Rules

Fields