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EmbeddedServiceQuickAction

Returns a quick action that is associated with an EmbeddedServiceLiveAgent setup. The quick action includes the pre-chat form fields that the embedded chat window displays and shows the order in which the fields are displayed. Available in Tooling API version 39.0 and later.

Supported SOAP Calls

create(), delete(), describeSObjects(), query(), retrieve(), update(), upsert()

Supported REST HTTP Methods

DELETE, GET, POST, PUT, PATCH

Fields

Field	Details
EmbeddedServiceLiveAgentId	Type reference Properties Create, Filter, Group, Sort Description Reference to the embedded chat deployment.
Order	Type int Properties Create, Filter, Group, Sort, Update Description Order in which this quick action appears in the embedded chat pre-chat form.
QuickActionDefinitionId	Type reference Properties Create, Filter, Group, Sort, Update Description Reference to a quick action.
QuickActionType	Type picklist Properties Create, Filter, Group, Nillable, Restricted picklist, Sort, Update Description Quick action type. One of the following values: `Prechat`–Pre-chat `OfflineCase`–Offline support (Cases) Available in API version 43.0 and later.