Note: This release is in preview. Features described here don’t become generally available until the latest general availability date that Salesforce announces for this release. Before then, and where features are noted as beta, pilot, or developer preview, we can’t guarantee general availability within any particular time frame or at all. Make your purchase decisions only on the basis of generally available products and features.

ServicePresenceStatus

Represents a presence status that can be assigned to a service channel. This object is available in API version 65.0 and later.

Supported SOAP API Calls

create(), describeSObjects(), query(), retrieve(), update(), upsert()

Supported REST API Methods

GET, HEAD, PATCH, POST, Query

Special Access Rules

Available only if Omni-Channel is enabled in your org.

Fields

Field	Details
DeveloperName	Type string Properties Create, Filter, Group, Sort, Update Description The unique name of the object in the API.
Language	Type picklist Properties Create, Defaulted on create, Filter, Group, Nillable, Restricted picklist, Sort, Update Description The language of the presence status.
MasterLabel	Type string Properties Create, Filter, Group, Sort, Update Description The label of the presence status.

Tooling API

ServicePresenceStatus

Supported SOAP API Calls

Supported REST API Methods

Special Access Rules

Fields