Note: This release is in preview. Features described here don’t become generally available until the latest general availability date that Salesforce announces for this release. Before then, and where features are noted as beta, pilot, or developer preview, we can’t guarantee general availability within any particular time frame or at all. Make your purchase decisions only on the basis of generally available products and features.

VoiceTelephonyGroupOvride

Represents group-level telephony settings that override the default org-level configuration. This object is available in API version 68.0 and later.

Supported Calls

create(), delete(), describeSObjects(), query(), retrieve(), update(), upsert()

Special Access Rules

To access this object, you must enable Salesforce Voice Contact Center Admin for Amazon Connect and Salesforce Voice Contact Center Admin (Partner Telephony) for partner telephony providers.

Fields

Field	Details
UserGroupId	Type reference Properties Create, Filter, Group, Nillable, Sort Description Unique ID of the group to which the telephony configuration override applies. Each group can have only one override assignment. This field is a relationship field. Relationship Name UserGroup Refers To Group
VoiceTelephonyDefinitionId	Type reference Properties Create, Filter, Group, Sort Description ID of the voice telephony configuration associated with the override. This field is a relationship field. Relationship Name VoiceTelephonyDefinition Relationship Type Master-detail Refers To VoiceTelephonyDefinition (the master object)

Usage

Use VoiceTelephonyGroupOvride to associate a Salesforce queue with a VoiceTelephonyDefinition record. This association determines which generic outbound caller ID configurations are available to contact center representatives who are members of the queue. A representative can access definitions associated with any eligible queue that they belong to. Multiple VoiceTelephonyGroupOvride records can reference the same VoiceTelephonyDefinition record.

Tooling API

VoiceTelephonyGroupOvride

Supported Calls

Special Access Rules

Fields

Usage