Note: This release is in preview. Features described here don’t become generally available until the latest general availability date that Salesforce announces for this release. Before then, and where features are noted as beta, pilot, or developer preview, we can’t guarantee general availability within any particular time frame or at all. Make your purchase decisions only on the basis of generally available products and features.

Skill

Represents the settings for a skill used for field service or to route chats to agents in Chat, such as the name of the skill and which agents the skills are assigned to. This object is available in API version 65.0 and later.

Supported SOAP API Calls

create(), describeSObjects(), query(), retrieve(), search(), update(), upsert()

Supported REST API Methods

GET, HEAD, PATCH, POST, Query

Fields

Field	Details
Description	Type textarea Properties Create, Nillable, Update Description Specifies the description of the skill.
DeveloperName	Type string Properties Create, Filter, Group, Sort, Update Description The unique name of the object in the API. This name can contain only underscores and alphanumeric characters, and must be unique in your org. It must begin with a letter, not include spaces, not end with an underscore, and not contain two consecutive underscores. In managed packages, this field prevents naming conflicts on package installations. With this field, a developer can change the object’s name in a managed package and the changes are reflected in a subscriber’s organization. This field is automatically generated, but you can supply your own value if you create the record using the API.
Language	Type picklist Properties Create, Defaulted on create, Filter, Group, Nillable, Restricted picklist, Sort, Update Description The language for the Skill.
MasterLabel	Type string Properties Create, Filter, Group, idLookup, Sort, Update Description The label for Skill.

Tooling API

Skill

Supported SOAP API Calls

Supported REST API Methods

Fields