Embedded Service Chat for Web Developer Guide

Embedded Service Chat for Web Developer Guide
Adjust General Parameters
Change the Embedded Chat Window Appearance and Behavior
Customize Embedded Chat
Expand the Pre-Chat Stage
Enhance the Pre-Chat Page for Embedded Chat
Pass Nonstandard Pre-Chat Details
Follow Pre-Chat Code Examples
Route Chats with Direct-to-Button Routing
Fill In Pre-Chat Fields for Logged-In Users
Set Up and Customize an Automated Invitation
Get Chat Event Notifications
Create a Snippet Settings File for an Experience Site
Add Mobile Accessibility for Chat
Boost Chat Stage
Add Special APIs
Customize the Channel Menu
Embedded Service Customized Components
Code Snippet Versions
PDF

Note: This release is in preview. Features described here don’t become generally available until the latest general availability date that Salesforce announces for this release. Before then, and where features are noted as beta, pilot, or developer preview, we can’t guarantee general availability within any particular time frame or at all. Make your purchase decisions only on the basis of generally available products and features.

Enhance the Pre-Chat Page for Embedded Chat

Pass nonstandard pre-chat details, set up direct-to-button routing, and enable pre-chat fields to fill automatically for logged-in customers.

The legacy chat product is in maintenance-only mode, and we won't continue to build new features. You can continue to use it, but we no longer recommend that you implement new chat channels. Instead, you can modernize your customer communication with Messaging for In-App and Web. Messaging offers many of the chat features that you love plus asynchronous conversations that can be picked back up at any time.

Important