Embedded Service Chat for Web Developer Guide

Embedded Service Chat for Web Developer Guide
Adjust General Parameters
Change the Embedded Chat Window Appearance and Behavior
Customize Embedded Chat
Customize the Channel Menu
Embedded Service Customized Components
Code Snippet Versions
PDF

Note: This release is in preview. Features described here don’t become generally available until the latest general availability date that Salesforce announces for this release. Before then, and where features are noted as beta, pilot, or developer preview, we can’t guarantee general availability within any particular time frame or at all. Make your purchase decisions only on the basis of generally available products and features.

Embedded Service Chat for Web Developer Guide

Improve the functionality of your Embedded Service Chat deployment by customizing parameters in the Embedded Service code snippet, adding HTML and JavaScript, or using a Lightning Web Component. See which features are supported for each version of the Embedded Service code snippet.
Embedded Service setup node is available in: Lightning Experience
Available in: Enterprise, Performance, Unlimited, and Developer Editions

The legacy chat product is in maintenance-only mode, and we won't continue to build new features. You can continue to use it, but we no longer recommend that you implement new chat channels. Instead, you can modernize your customer communication with Messaging for In-App and Web. Messaging offers many of the chat features that you love plus asynchronous conversations that can be picked back up at any time.

Important