Note: This release is in preview. Features described here don’t become generally available until the latest general availability date that Salesforce announces for this release. Before then, and where features are noted as beta, pilot, or developer preview, we can’t guarantee general availability within any particular time frame or at all. Make your purchase decisions only on the basis of generally available products and features.

Adjust General Parameters in the Code Snippet

Change the general parameters in your Embedded Service code snippet to improve functionality across all chat stages. Choose to resize the chat window or update the font to match branding requirements. Set the default language or change the layout for right-to-left languages. Add the domain name for chat to persist across your site’s subdomains.

The legacy chat product is in maintenance-only mode, and we won't continue to build new features. You can continue to use it, but we no longer recommend that you implement new chat channels. Instead, you can modernize your customer communication with Messaging for In-App and Web. Messaging offers many of the chat features that you love plus asynchronous conversations that can be picked back up at any time.

Important

Embedded Service Chat for Web Developer Guide

Adjust General Parameters in the Code Snippet