Embedded Service Chat for Web Developer Guide

Embedded Service Chat for Web Developer Guide
Adjust General Parameters
Change the Embedded Chat Window Appearance and Behavior
Customize Embedded Chat
Expand the Pre-Chat Stage
Boost Chat Stage
Add Special APIs
Bootstrap Embedded Chat
Start, End, and Clear Embedded Chat Sessions
Customize the Channel Menu
Embedded Service Customized Components
Code Snippet Versions
PDF

Note: This release is in preview. Features described here don’t become generally available until the latest general availability date that Salesforce announces for this release. Before then, and where features are noted as beta, pilot, or developer preview, we can’t guarantee general availability within any particular time frame or at all. Make your purchase decisions only on the basis of generally available products and features.

Add Special APIs

Embedded Chat can be customized across several chat stages, for example, the Start, End and Clear or the Bootstrap APIs.

The legacy chat product is in maintenance-only mode, and we won't continue to build new features. You can continue to use it, but we no longer recommend that you implement new chat channels. Instead, you can modernize your customer communication with Messaging for In-App and Web. Messaging offers many of the chat features that you love plus asynchronous conversations that can be picked back up at any time.

Important