Note: This release is in preview. Features described here don’t become generally available until the latest general availability date that Salesforce announces for this release. Before then, and where features are noted as beta, pilot, or developer preview, we can’t guarantee general availability within any particular time frame or at all. Make your purchase decisions only on the basis of generally available products and features.
Boost Chat Stage
Your customer is chatting with an agent at the chat stage. Consider
adding chat event notifications and custom chat events to improve the agent view of their needs.
The legacy chat product is in maintenance-only mode, and we
won't continue to build new features. You can continue to use it, but we no longer
recommend that you implement new chat channels. Instead, you can modernize your
customer communication with Messaging for In-App and Web. Messaging
offers many of the chat features that you love plus
asynchronous conversations that can be picked back up at any time.
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