Note: This release is in preview. Features described here don’t become generally available until the latest general availability date that Salesforce announces for this release. Before then, and where features are noted as beta, pilot, or developer preview, we can’t guarantee general availability within any particular time frame or at all. Make your purchase decisions only on the basis of generally available products and features.

Change the Embedded Chat Window Appearance and Behavior

Set parameters that affect the appearance and behavior of the chat window at specific stages. Customize the pre-chat image background, logo, waiting state image, and your agent avatar and Einstein Bot pictures. Customize the text that appears on the window when chat is loading, when agents are online, and when agents are offline. Set a routing order and load your branded files for custom chat events.

The legacy chat product is in maintenance-only mode, and we won't continue to build new features. You can continue to use it, but we no longer recommend that you implement new chat channels. Instead, you can modernize your customer communication with Messaging for In-App and Web. Messaging offers many of the chat features that you love plus asynchronous conversations that can be picked back up at any time.

Important

Embedded Service Chat for Web Developer Guide

Change the Embedded Chat Window Appearance and Behavior