This API updates a VoiceCall record after the call has ended. Use this API to update call-related parameters that are unavailable during the VoiceCall creation stage, such as callDuration and numberOfHold.
The Update VoiceCall API is an asynchronous operation. You can’t query for the status of the API call. To learn more, see Update VoiceCall.
The parameter disconnectReason indicates the reason the call was disconnected. When a caller schedules a callback and then disconnects, the disconnectReason must be set as CALLBACK. Without this setting the initial call will be classified incorrectly as abandoned.
For production orgs you can use the Salesforce Voice REST API: https://{org_domain_name}.my.salesforce-scrt.com/telephony/v1.
Use the org domain name as defined in the first step of Set Up Single Sign-On.
This API uses JWT authorization to communicate with Salesforce.
See Also
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