Connect Your Telephony System to Salesforce

The demo connector is a quick and effective way to get your telephony system communicating with your Salesforce org. This demo connector uses the Connector API, which is the interface between your telephony system and Salesforce.

This guide is for telephony providers who are creating a solution that integrates Salesforce Voice with their telephony system. If that’s not you, see the Salesforce Voice with Telephony Providers Implementation Guide or Salesforce Help. To update your solution to include Bring Your Own Channel for CCaaS Messaging capabilities along with Salesforce Voice, see the Bring Your Own Channel Developer Guide.
Use the demo connector as a reference when developing your custom integration code. Salesforce provides support for features in the demo connector, but we can’t debug or troubleshoot custom connector code.

Important

Use the Demo Connector

The demo connector is a sample application for partner telephony systems that integrate with Salesforce Voice. It demonstrates an optimal Voice implementation based on a group of telephony API mocks. It also includes a voice call simulation tool to test call actions such as making and answering calls and using phone controls.
Use the Connector API

The Connector API is the interface between your partner messaging or telephony system and your Salesforce org. This API allows you to pass information to Salesforce, and to receive events back from Salesforce.
Test Your Implementation with the Voice Call Simulator

The Voice Call Simulator component helps you get comfortable with Salesforce Voice. As you set up Salesforce Voice, use the simulator to walk through a variety of call scenarios.

See Also