Additional Info
This section provides additional information about your Salesforce Voice with Partner Telephony implementation.
This guide is for telephony providers who are creating a solution that integrates Salesforce Voice with their telephony system. If that’s not you, see the Salesforce Voice with Telephony Providers Implementation Guide or Salesforce Help. To update your solution to include Bring Your Own Channel for CCaaS Messaging capabilities along with Salesforce Voice, see the Bring Your Own Channel Developer Guide.
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Einstein Conversation Insights (Call Coaching)
Provide support for Einstein Conversation Insights to Salesforce Voice reps.
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Replay Active Calls on Refresh
When a rep refreshes the Salesforce page in the middle of a call,
getActiveCalls()is called to restore the state of the VoiceCall record page and to attempt to replay the call with the same payload. -
Host the Connector as a Visualforce Page
You can also host your connector as a Visualforce page in Salesforce and package it.
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Understand different call scenarios, such as a rep receiving or declining an inbound call or multiparty and consult calls.
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Line-Specific Controls with Salesforce Voice with Partner Telephony
We now support enabling and disabling the Remove Participant UI control for each participant during a conference call. For example, you can disable the Remove Participant UI control for the primary caller.
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Partners can log messages from their connector and then download these logged messages as a text file.