Energy and Utilities Cloud Developer Guide
jResourceCallOutAssignment
Each row represents the association between a resource call out and the
service resources eligible to respond. The object captures the contact priority (rank), the
last contact attempt details, and the final response. This object is available in API
version 68.0 and later.
Supported Calls
create(), delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), undelete(), update(), upsert()
Fields
CurrentRankNumber
- Type: int
- Properties: Create, Filter, Group, Nillable, Sort, Update
- Description: The current priority order in which the resource should be contacted.
FinalResponseDateTime
- Type: dateTime
- Properties: Create, Filter, Nillable, Sort, Update
- Description: The date and time when the final response was received.
FitmentScore
- Type: double
- Properties: Create, Filter, Nillable, Sort, Update
- Description: The fitment score returned by the Field Service ranking API, indicating how well this resource matches the assignment.
IsManuallyCreated
- Type: boolean
- Properties: Create, Defaulted on create, Filter, Group, Sort, Update
- Description: Indicates whether the service resource was added to the call out manually by a dispatcher (true) or not (false).
- Default value: false
LastCallOutDateTime
- Type: dateTime
- Properties: Create, Filter, Nillable, Sort, Update
- Description: The date and time when the last call-out assignment was made.
LastCallOutMethod
- Type: picklist
- Properties: Create, Filter, Group, Nillable, Sort, Update
- Description: Specifies the last call out method used to notify the service resource for the resource call out assignment.
-
Possible values:
- Push Notification
Name
- Type: string
- Properties: Autonumber, Defaulted on create, Filter, idLookup, Sort
- Description: The name of the resource call out assignment.
OriginalRankNumber
- Type: int
- Properties: Filter, Group, Nillable, Sort
- Description: The original priority order in which the resource should be contacted.
ReferenceRecordId
- Type: reference
- Properties: Create, Filter, Group, Sort
- Description: The ID of the reference record associated with the resource call out assignment. This field is a relationship field.
- Relationship Name: ReferenceRecord
- Refers To: ServiceResource
ResourceCallOutId
- Type: reference
- Properties: Create, Filter, Group, Sort
- Description: The parent object associated with the record. This field is a relationship field.
- Relationship Name: ResourceCallOut
- Relationship Type: Master-detail
- Refers To: ResourceCallOut (the master object)
ResourceCallOutRequirementId
- Type: reference
- Properties: Create, Filter, Group, Nillable, Sort, Update
- Description: The ID of the resource call out requirement associated with the resource call out assignment. This field is a relationship field.
- Relationship Name: ResourceCallOutRequirement
- Refers To: ResourceCallOutRequirement
Status
- Type: picklist
- Properties: Create, Defaulted on create, Filter, Group, Restricted picklist, Sort, Update
- Description: Specifies the status of the resource call out assignment.
- Default value: Queued
-
Possible values:
- Accepted
- Declined
- Expired
- Notified
- Queued
- Skipped
TotalCallOutAttemptCount
- Type: int
- Properties: Filter, Group, Nillable, Sort
- Description: The total number of notification attempts made to this service resource for the call out. This field is a calculated field.