Salesforce Console Developer Guide
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onCallEnd()
Registers a function that is called when a call ends. This method is for computer-telephony integration (CTI);
it’s only available in API version 24.0 or later.
Syntax
1sforce.console.cti.onCallEnd( eventHandler:Function )Arguments
| Name | Type | Description |
|---|---|---|
| eventHandler | function | JavaScript method called when a call ends. |
Sample Code–Visualforce
1<apex:page>
2 <apex:includeScript value="/support/console/68.0/integration.js"/>
3 <script type="text/javascript">
4
5 var callback = function (result) {
6 var str = 'Call ' + result.id + ' ended! ';
7 str += 'Call duration is ' + result.duration + '. ';
8 str += 'Call disposition is ' + result.disposition;
9 alert(str);
10 };
11
12 //Note that we are using the CTI submodule here
13 sforce.console.cti.onCallEnd(callback);
14 </script>
15</apex:page>Response
This method is asynchronous so it returns its response in an object in a callback method. The response object contains the following fields:
| Name | Type | Description |
|---|---|---|
| id | string | The call object ID of the call which has ended. |
| duration | string | The duration of the call. |
| disposition | string | The disposition of the call. |