Salesforce Console Developer Guide
jNote: This release is in preview. Features described here don’t become generally available until the latest general availability date that Salesforce announces for this release. Before then, and where features are noted as beta, pilot, or developer preview, we can’t guarantee general availability within any particular time frame or at all. Make your purchase decisions only on the basis of generally available products and features.
fireOnCallEnd()
Fires an event that notifies a call has ended. Use to get information or send information between an interaction
log and a custom console component. This method executes when fireOnCallBegin() is called first. This method is only available in API version 31.0 or
later.
Syntax
1sforce.console.cti.fireOnCallEnd( callObjectId:String, callDuration:Number, callDisposition:String, (optional)callback:Function )Arguments
| Name | Type | Description |
|---|---|---|
| callObjectId | string | The object ID of the call. |
| callDuration | number | Number specifying the duration of the call. |
| callDisposition | string | String representing the call’s disposition, such as call successful, left voicemail, or disconnected. |
| callback | function | JavaScript method called upon completion of the method. |
Sample Code–Visualforce
1<apex:page>
2 <A HREF="#" onClick="testFireOnCallEnd();return false">
3 Click here to end a call</A>
4
5 <apex:includeScript value="/support/console/68.0/integration.js"/>
6 <script type="text/javascript">
7
8 function testFireOnCallEnd() {
9 //Here, 'call.1' refers to a call that is in progress.
10 sforce.console.cti.fireOnCallEnd('call.1', 60, 'Set Appointment');
11 }
12
13 </script>
14</apex:page>Response
This method is asynchronous, so it returns its response in an object in a callback method. The response object contains the following field:
| Name | Type | Description |
|---|---|---|
| success | boolean | true if firing the event is successful, false otherwise. |