Salesforce Console Integration Toolkit Developer's Guide
jNewer Version Available
onCallEnd()
Registers a function that is called when a call ends. This method is for computer-telephony integration (CTI);
it’s only available in API version 24.0 or later.
Syntax
1sforce.console.cti.onCallEnd( eventHandler:Function )Arguments
| Name | Type | Description |
|---|---|---|
| eventHandler | function | JavaScript method called when a call ends. |
Sample Code–Visualforce
1swfobject.registerObject("clippy.codeblock-1", "9");
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17<apex:page>
18 <apex:includeScript value="/support/console/24.0/integration.js"/>
19 <script type="text/javascript">
20
21 var callback = function (result) {
22 var str = 'Call ' + result.id + ' ended! ';
23 str += 'Call duration is ' + result.duration + '. ';
24 str += 'Call disposition is ' + result.disposition;
25 alert(str);
26 };
27
28 //Note that we are using the CTI submodule here
29 sforce.console.cti.onCallEnd(callback);
30 </script>
31</apex:page>Response
This method is asynchronous so it returns its response in an object in a callback method. The response object contains the following fields:
| Name | Type | Description |
|---|---|---|
| id | string | The call object ID of the call which has ended. |
| duration | string | The duration of the call. |
| disposition | string | The disposition of the call. |