Set the Voice Call Record Type

Customize the page layout of a voice call record.

The record type determines the page layout of a voice call record. Configure your system to automatically set the record type when you create the voice call record by passing in “RecordTypeId”:”RECORD_TYPE” inside the callAttributes parameter, where RECORD_TYPE is the unique identifier for the voice call record type. For example, {"callAttributes": "{\"RecordTypeId\": \"012300000012BYNQAG\"}"}.

After a voice call record is set, reps can manually change its record type through the Salesforce Lightning Experience UI.

See Also

Overview
Recent Changes
Publish Partner Telephony Package
Set Up Your Production Org
Add Support for Voice Resiliency
Connect Telephony System to Salesforce
Set Up Authentication
Customize Your Implementation
Start Calls
Accept Inbound Calls in Omni-Channel
Integrate Incoming Voice Call Creation
Record Linking
Queued Callbacks
Let Reps Control the Callback Experience
Outbound Dialers
Enable the Phone Book for Outbound Calls
Set the Voice Call Record Type
Send Voicemails to Reps
Hide Call Controls
Manage Multiparty Calls and Consult Calls
Map Telephony Error Codes to Salesforce Outbound Call Errors
During Call Actions
Post-Call Actions
Route Calls
Transfer Calls
Disable Call Actions
Desk Phone Support
Enable Headset Support
Additional Info
Apex Reference
Service Cloud Connector API Reference
Troubleshooting
Previous Versions