Custom Pre-Chat Component Code Samples

You can use Aura or plain JavaScript to create your pre-chat components.

The legacy chat product is in maintenance-only mode, and we won’t continue to build new features. You can continue to use it, but we no longer recommend that you implement new chat channels. Instead, you can modernize your customer communication with Messaging for In-App and Web. Messaging offers many of the chat features that you love plus asynchronous conversations that can be picked back up at any time.

Important

Custom Pre-Chat Component Sample Using Aura

The following code sample contains examples of the component, controller, and helper code for a custom pre-chat component using Aura.
Custom Pre-Chat Component Sample Using JavaScript

The following code sample contains examples of the component, controller, and helper code for a custom pre-chat component using plain JavaScript.